We are seeking a Flemish Speaking Back Office Expert to join our team in Tbilisi. As a Flemish Back Office Expert, you will play a crucial role in ensuring the seamless customer satisfaction for our client in the World’s famous Automotive Industry.
Your primary responsibility will be to provide exceptional customer support and assistance, addressing inquiries and resolving issues to ensure customer satisfaction. You will serve as a vital link between our company and our valued customers. Your attention to detail, strong communication skills, and fluency in Flemish will be vital in maintaining high standards of service.
Within this role, you will be responsible for undertaking the following tasks:
Responsibilities
- Handling native language customer contacts, including responding to incoming phone calls and written correspondence
- Delivering service excellence by efficiently problem-solving and positively reacting to customer situations in a professional, polite, and clear manner
- Meeting standards in volume, quality, performance & attendance
- Fully investigating the Customer’s requirements using specific systems and procedures
- Understanding and resolving the customer request, or creating & agreeing action plans to lead to resolution
- Accurate logging of all contacts and following up on action plans using a case management system
- Where necessary liaising with business partners - i.e. Dealers, Field Managers and internal departments to develop service request resolutions & action plans
- Escalating issues to the Supervisor, ensuring the group maintains professionalism at all times whilst working within strict service level criteria
- Performing other related duties, as assigned, flexibility towards work
- Ensuring compliance with company regulations with regards to Data Security and Protection Standards.
Requirements
- Good Flemish language skills, both written and spoken
- English or Georgian language proficiency
- High customer and service orientation
- Capable of effectively communicating with diverse customer profiles
- Good PC skills - Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer & Excellent typing skills
- Possesses a creative mindset and a collaborative team spirit
- Willingness to work on Georgian public holidays (Business operates on Georgian public holidays (the ones that fall on weekdays) and instead, employees get time off in lieu of market public holidays)
- Previous experience in the similar position is a plus.
We offer you
- Gross salary of 2675 + performance bonuses and paid trainings
- A workplace that runs on trust, empowerment, and feedback
- Progression to the senior Back Office Expert role after completion of 6 months' probation
- Premium health insurance for you and your family members
- Diverse sports and health offerings, discounts from external partners, Feel Good Program: workshops, and seminars such as Yoga, Pilates, Dance class, sound healing, FIFA and table tennis tournaments, hiking, and a lot more...
- Mentoring, personal and professional development opportunities
- Best career development opportunities in an international company
- Referral bonus
- Centrally located, modern offices, game zones, and relaxation areas.
HOW TO APPLY
Does the profile match your CV and are you interested? please apply in English language including 29.04.2026
Please press the apply button below!
https://tp-georgia.softgarden.io/job/57109048?l=de
