Students and graduates of the University of Georgia have the opportunity to apply for the position of Incoming Call Operator at one of the financial companies operating in Georgia.
Main Responsibilities
- Answer incoming calls promptly, professionally, and politely.
- Identify customers’ questions and resolve their issues efficiently or redirect them to the appropriate department.
- Record details of telephone conversations and continuously update the customer database (CRM).
- Strictly adhere to the company’s customer service standards.
Qualifications and Requirements
- A university degree or enrollment in the final year of a degree program.
- Excellent command of Georgian, both written and spoken.
- Working knowledge of English and Russian (considered an advantage).
- Basic knowledge of office software, including MS Office.
- Previous experience in a call center or customer service (considered an advantage).
Personal Skills
- Effective and polite communication skills.
- Customer-oriented mindset and empathy.
- Ability to work under pressure and manage emotions.
- Strong sense of responsibility and attention to detail.
- Ability to work in a team and learn new information quickly.
Location: Tbilisi, Georgia
Salary: Fixed monthly salary of GEL 1,300.
Additional Information
For further information, please contact the Career Development and Employment Office. Professional career guidance is also available to help you prepare effectively and present yourself confidently to potential employers.
Contact Information
- Email: career@ug.edu.ge
- Tel: +995 511 30 27 47
- Address: University of Georgia, Building IV, Room 108A
