Senior year students, MA students, and graduates of the University of Georgia have an opportunity to apply for a service desk officer position at one of the leading companies.

Main responsibilities:

·         Response to incoming calls timely;

·         Complete incoming requests/register in ServiceDesk program;

·         Referral of incoming request to the relevant group according to the SLA with correct diagnosis;

·         Identify employees on duty and send notifications to relevant services;

·         Monitoring the transmitted request and, if necessary, contacting the technician or requester;

·         create and maintain a positive attitude towards requesters, to constantly think about improving and increasing satisfaction;

·         Monthly KPI reporting by regions;

·         Relationship with other structural units of IT.

Main requirements:

·         Work experience in the IT field;

·         Knowledge of ITIL is desirable;

·         Knowledge of standard office programs;

·         Knowledge of Excel VBA principles;

·         Knowledge of English language is required at B1 level.

Skills:

·         Ability to work effectively with the team;

·         Good communication skills;

·         Detail-oriented;

·         Good writing communication skill;

·         Professional development-oriented.

Additional details:

·         Work schedule – Full time, flexible for students;

·         Information about the employer company see here.

Please, send your CV via email to: career@ug.edu.ge  till October 25, 2020. In the Subject line please indicate – Service Desk Officer.

For additional information please contact the Office of Student Employment Support (address: UG 4th Building, Office #111 (first floor) career@ug.edu.ge Tel: 255 22 22 (Ext 388), where you will be able to obtain assistance in improving your resume, preparing for an interview and obtaining skills necessary to better present yourself to a potential employer.