Are you a fluent German speaker, with great communication skills in English? Join our German & English Speaking Operations Customer Experts team in Georgia.
As a Booking.com Operations Customer Expert, you will be able to assist customers with booking travel plans, answer inquiries and guide them through their dream destinations. You will serve as a vital link between our company and our valued customers, contributing to our overall reputation and success.
Within this role, you will be responsible for undertaking the following tasks:
Responsibilities
- Processing of telephone and written customer inquiries (inbound)
- Comprehensive advice and clarification of customer queries
- Maintenance of customer and transaction data
Requirements
- Advanced proficiency in both spoken and written German, at a minimum level of C1
- A minimum proficiency of B2-level in English
- High customer and service orientation
- Capable of effectively communicating with diverse customer profiles
- Good PC skills - Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer & Excellent typing skills
- Creative mindset and a collaborative team spirit
- Preparedness to work in shifts, on weekends and public holidays
- Previous experience in the similar position will be valued
We Offer You:
- Gross salary of 2600 + performance bonuses and paid trainings
- A sign - on bonus 2000 GEL (Gross)
- Possibility to work from home after 3 months of employment
- A workplace that runs on trust, empowerment, and feedback
- Progression to the senior Operations Customer Expert role after completion of 6 months' probation
- Premium health insurance for you and your family members
- Diverse sports and health offerings, discounts from external partners, Feel Good Program: workshops, and seminars such as Yoga, Pilates, Dance class, sound healing, FIFA and table tennis tournaments, hiking, and a lot more...
- Mentoring, personal and professional development opportunities
- Late shift transportation
- Best career development opportunities in an international company
- Referral bonus-Bring your friends and receive great bonuses!
- rentrally located, modern offices, game zones, and relaxation areas.
HOW TO APPLY
Does the profile match your CV and are you interested? please apply in German or English language including 29.04.2026.
Please press the apply button below! https://tp-georgia.softgarden.io/job/55501927?l=de
