For the Students and Alumni of the University of Georgia

Vacancy: Customer Support Shift Manager
Company: SixValues

SixValues is a fast-growing, tech services company working with global brands and delivering world-class customer experiences. The company is now seeking a Customer Support Shift Manager in Tbilisi to join its Customer Support team.

Key Responsibilities:

• Lead and support the Customer Support team to achieve excellent performance;

• Oversee VIP Managers’ performance, ensuring proper conduct and work ethics;

• Manage daily shift operations and ensure compliance with company procedures;

• Monitor KPIs (response time, resolution rates, customer satisfaction) and proactively suggest improvements;

• Handle escalations and ensure timely, high-quality resolutions;

• Prepare end-of-shift reports and collaborate effectively with other Shift Managers;

• Onboard, train, and develop team members, fostering continuous growth;

• Respond quickly to service disruptions or crises and manage escalation effectively.

Requirements:

• High School Diploma or Bachelor’s degree in Business, Management, Communications, or related field;

• 1-3 years of customer support experience (preferably in a call center);

• Proven leadership experience in shift and team management;

• Excellent verbal and written English skills;

• Knowledge of CRM systems, call center tools, and Microsoft Office;

• Strong organizational, problem-solving, and time management skills;

• Customer-first mindset and focus on service excellence;

• Flexibility to work shifts, including nights, weekends, and holidays.

What the company offers:

• Competitive salary;

• Modern office in the heart of Tbilisi;

• Comprehensive social package under Georgian Labor Code;

• Friendly, ambitious, and growth-oriented team.

Employment type: Full-time
Location: Tbilisi

Apply here: Customer Support Shift Manager – SixValues

For more information, please contact the Career Development and Employment Service of the University of Georgia. Professional consultation is also available to help you successfully present yourself to the employer.

Contact Information:
E-mail: career@ug.edu.geTel: +995 511 30 27 47.